Your 10-digit account number can be found on your billing statements and your Welcome letter from Tandem Servicing.

You can also give us a call at 425-588-0030 or send us an email at loanservicing@tandemservicing.com and we’ll be happy to help you out.

You’ll need your account number to enroll in Online Services.

You can pay online and access your statements via Tandem’s online payment services. Just click LOGIN. If you are currently using Rain City’s online payment service, your user ID and password credentials will automatically transfer for immediate use. Click ENROLL IN ONLINE PAYMENTS to set up a new account.

Yes! Sign up for ACH to make your payments automatically each month.

To sign up, please fill out this ACH form.

Yes!

Send regular mail to:

Tandem Servicing, PO Box 848914, Los Angeles, CA 90084-8914

Send express mail to:

Lockbox Services - 848914, ATTN Tandem Servicing, 3440 Flair Drive, El Monte, CA 91731

Yep, we can take payment by phone. Call us at (425) 588-0030.

Log in to your Online Services account (or enroll in Online Services) and then click on:

List of Accounts > Options > View E-Statements

Yes! Authorize a trusted third-party to access information on your loan, make decisions or requests on your behalf, and more. Click here to submit a third-party authorization form.

If your loan is escrowed and you receive a tax or insurance bill, please email a copy of the bill to escrow@tandemservicing.com.

The mortgagee clause is a section of your insurance policy that lists your lender (or its designated entity) as the mortgagee. This ensures the lender is properly notified of any changes, cancellations, or claims on your policy and confirms that coverage protects both you and the lender’s interest in the property.  In simple terms: it tells your insurance company who holds the loan and makes sure everyone is protected if something unexpected happens.

If requested, please send documentation to:

Rain City Capital, LLC ISAOA/ATIMA; c/o Tandem Servicing, LLC; PO Box 2367; Manassas, VA 20108

To help protect your investment and keep your project moving, your lender requires active insurance coverage on all financed properties. If you recently received a letter stating that we do not have a record of insurance for your property, please visit www.validatemyinsurance.com to provide your current insurance information. 

For questions, feel free to contact our insurance center at (888) 248-9499 or email us at escrow@tandemservicing.com.

If your property experiences damage and an insurance claim is filed, here’s how we help guide your funds through the repair process:

Once your claim is approved, we’ll ask you to send us:

• Your insurance adjuster’s report

• Any paid invoices and/or photos of completed work, if available

This helps us understand the scope of repairs and get things moving quickly.

When you receive your insurance check, please endorse it and mail it to:

Tandem Servicing at 12131 113th Ave NE, Suite 201, Kirkland, WA 98034.

How funds are released:

• Claims of $15,000 or less:  Once received, the check is endorsed and sent right back to you so you can move forward with repairs.

• Claims over $15,000:  Funds are released in stages to support progress on the work and inspections may be required for additional disbursements.

We’re here to keep things moving smoothly while protecting both your investment and the property. If you have any questions, feel free to contact our team at (425) 588-0030 or email us at escrow@tandemservicing.com.

Click here to download our fee schedule! This form provides an overview of fees that may be charged throughout the duration of your loan. Please note that fees are subject to change, and state sales tax may apply to the fees listed. Have questions about this fee schedule? Email Tandem Servicing at loanservicing@tandemservicing.com